Terms and conditions of use

1. General provisions

1.1. These general business conditions regulate the rights and obligations of the contracting parties arising from the purchase contract concluded between the seller, which is Technologika S.R.O, ID number: 48052141, entered in the Commercial Register of the District Court in Bratislava, section: Ltd., file number 102349/B-Zbl , with its registered office in Cabanova 3240/13b, 841 02 Bratislava (hereinafter referred to as the "seller") and the buyer, the subject of which is the purchase and sale of goods on the website of the seller's e-shop.

Contact details of the seller:

Name: Technologika, s.r.o.

Registered seat: Cabanova 13B, 841 02 Bratislava

Establishment: None

ID: 48 05 21 41

VAT No .: 2120173649

VAT number: SK2120173649 not a VAT payer §7, 7a

Account number for non-cash payments: Tatra banka a.s.,

Telephone:

Bisines Email: technologikasro@gmail.com,

E-shop Email: shop@tehnologika.net

Website: www.tehnologika.net

Supervisory authority:

Title: Slovak Trade Inspection (SOI), SOI Inspectorate for the Bratislava Region

Department: Department of Technical Product Inspection and Consumer Protection and Legal Department

Registered seat: Prievozská 32, P.O.Box 5, 820 07 Bratislava 27

Contact: 02/582 72 172, 02/582 72 104

Website: www.soi.sk Filing a complaint: http://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi

1.2. The parties agree that by sending the order to the seller, the buyer confirms that he agrees that these general terms and conditions and their terms and conditions will apply to all purchase contracts concluded on the e-commerce website operated by the seller, under which the seller delivers the goods presented on the website in question to the buyer (hereinafter referred to as the "purchase contract") and to all relations between the seller and the buyer, arising in particular when concluding the purchase contract and claiming the goods.

1.3. The General Terms and Conditions are an integral part of the purchase contract. In the event that the seller and the buyer enter into a written purchase agreement in which they agree on conditions different from the general terms and conditions, the provisions of the purchase agreement will take precedence over the general terms and conditions.

1.4. The list of goods on the e-commerce website operated by the seller is a catalog of commonly supplied goods and the seller does not guarantee the immediate availability of all listed goods. The availability of the goods will be confirmed for the buyer based on the buyer's question.

1.5. The purchase price for the goods displayed on the e-commerce website operated by the seller also includes value added tax in the amount stipulated by the valid legal regulation of the Slovak Republic and does not include the price for the transport of goods or other optional services. All shares are valid until stocks are exhausted, unless otherwise stated for a specific product.

1.6. The seller reserves the right to adjust the price of the goods listed on the e-commerce website operated by the seller at any time. The change in the price of the goods does not apply to purchase contracts concluded before the change in the price, regardless of the fact that the goods have not yet been delivered.

2. Method of concluding the purchase contract

2.1. The proposal for concluding the purchase contract is sent by the buyer to the seller in the form of an e-mail message from the buyer sent to the seller and / or in the form of the buyer-filled and sent form on the seller's website and / or in the form of a telephone order from the buyer to the seller ("order").

2.2. The binding acceptance of the buyer's order by the seller is by telephone or

e-mail confirmation by the seller to the buyer of the acceptance of the order after the previous acceptance of the order by the buyer and after verification of the availability and delivery date of the goods requested by the buyer marked as "order confirmation". Automatically executed notification of receipt of the order in the electronic system of the seller, which the buyer receives from the seller to the e-mail address immediately after sending the order, is not considered binding acceptance of the order. If necessary, all other information regarding his order can be sent to the buyer's e-mail address.

2.3. Binding acceptance of the order includes information on the name and specification of the goods whose sale is the subject of the purchase contract, information on the price of goods and / or other services, information on delivery time, name and information on where the goods are to be delivered and price information , conditions, method and date of transport of goods to the agreed place of delivery of goods for the buyer, details of the seller (business name, registered office, ID number, registration number in the commercial register, etc.) or other data.

2.4. The purchase contract is concluded by delivering a binding acceptance of the order in electronic or written form to the buyer.

2.5. The Buyer may deliver to the Seller a notice that the order is canceled, via e-mail or by telephone to the Seller within 24 hours of delivery of the order to the Seller. The buyer is obliged to state the name, e-mail and description of the ordered goods in the order cancellation notice. In case of order cancellation, the seller does not charge the buyer any fees related to the cancellation of the order. In the event that the buyer has paid the seller the purchase price or part thereof before the order is canceled, the seller will return the already paid purchase price or part within 14 days of cancellation by transfer to the buyer's bank account, unless the parties agree otherwise. prices.

3. Rights and obligations of the seller

3.1. The seller is obliged to:

(a) deliver, on the basis of an order confirmed by the seller, to the buyer the goods in the agreed quantity, quality and time and to pack or equip them for transport in the manner necessary for their preservation and protection;

b) ensure that the delivered goods comply with the valid legal regulations of the Slovak Republic;

c) hand over to the buyer at the latest together with the goods in written or electronic form all documents necessary for taking over and using the goods and other documents prescribed by valid legal regulations (instructions, warranty card, delivery note, tax document, etc.).

3.2. The seller has the right to proper and timely payment of the purchase price from the buyer for the delivered goods.

3.3. The seller has the right to cancel the order if due to the sale of stock or unavailability of goods is unable to deliver the goods to the buyer within the period specified in these terms and conditions or at the price specified in the online store, unless agreed with the customer. The customer will be informed about the cancellation of the order by phone or e-mail and in case of payment of the purchase price or part thereof, the funds will be returned to him within 14 days to the account designated by him, unless otherwise agreed with the seller.

4. Rights and obligations of the buyer

4.1. The buyer is obliged to:

take over purchased or ordered goods;

pay the seller the agreed purchase price, including the cost of delivery of the goods before delivery of the goods to the place specified in the acceptance of the buyer's order by the seller;

not to damage the good name of the seller;

confirm in the delivery note the receipt of the goods by his signature or by the signature of the person authorized by him and by a stamp, if available.

4.2. The buyer has the right to deliver the goods in quantity, quality, date and place agreed by the parties in the binding acceptance of the order.

5. Delivery and payment terms

5.1. The goods are sold according to the issued samples, catalogs, type sheets and sample books of the seller placed on the website of the seller's e-shop.

5.2. The display of the goods on the e-commerce website operated by the seller is for illustrative purposes only. The weight, dimensions and other data about the goods contained in the catalogs, brochures and other documents of the seller placed on the website of the seller's e-shop are non-binding data.

5.3. The usual availability of goods is listed for each product on the seller's website.

5.4. Delivery of the goods by the seller will take place only after payment of the purchase price of the goods by the buyer, in the form of a transfer to the account, or in cash upon receipt of the goods.

5.5. Unless the seller and the buyer have agreed otherwise in the purchase contract, the seller is obliged to deliver the item to the buyer immediately, no later than 30 days from the date of payment of the purchase price by the buyer to the seller. If the seller has not fulfilled his obligation to deliver the item within the period under the first sentence, the buyer shall invite him by e-mail or telephone to deliver the item within the additional reasonable period provided by him. If the seller does not deliver the item even within this additional reasonable period, the buyer is entitled to withdraw from the contract.

5.6. The buyer is obliged to state the name, e-mail and description of the ordered goods in the notice of withdrawal from the contract. In the event of cancellation of the order due to non-delivery of goods by the seller, the seller does not charge the buyer any fees related to the cancellation of the order. In the event that the buyer has paid the seller the purchase price or part thereof before the order is canceled, the seller will return the already paid purchase price or part within 14 days of cancellation by transfer to the buyer's bank account, unless the parties agree otherwise. prices.

5.7. The buyer is obliged to take over the goods at the place specified in the acceptance of the buyer's order by the seller. In the event of a delay in the delivery of goods by the seller, the seller is entitled to unilaterally extend the deadline for delivery of goods, even repeatedly, of which the seller will issue a confirmation to the buyer.

5.8. The seller is entitled to invite the buyer to take over the goods before the expiry of the period agreed in the purchase contract.

5.9. If the buyer does not take over the goods within 7 days after the expiry of the period specified in the purchase contract, binding acceptance of the order or unilaterally extended by the seller, the seller is entitled to compensation for damages in the amount of actual costs of attempting unsuccessful delivery of goods to the buyer. After 14 days from the day when the buyer was obliged to take over the goods, the seller is entitled to withdraw from the purchase contract and sell the goods to a third party.

5.10. The place of delivery of goods is the place specified in the acceptance of the order by the seller, unless the parties agree otherwise in the purchase contract.

5.11. If the seller delivers the goods to the buyer to the place specified in the purchase contract by the buyer, the buyer is obliged to take over the goods in person or ensure that the goods are taken over by a person authorized to take over the goods specified in the purchase contract and sign a delivery and handover protocol. goods. The third party authorized to take over the goods specified in the purchase contract is obliged to submit to the seller the original or a copy of the purchase contract and proof of payment for the goods and a written power of attorney. If it will be necessary to repeat the delivery of goods due to the absence of the buyer at the place specified in the purchase contract, all costs incurred will be borne by the buyer, especially the repeated delivery of goods to the destination in the purchase contract. The goods are considered delivered at the time of delivery of the goods to the address specified in the binding acceptance of the order and taken over at the time of physical acceptance of the goods by the buyer, respectively. his authorized representative or by refusing to accept the goods, which the carrier shall indicate in the protocol on the delivery and handover of the goods.

5.12. The buyer is obliged to check the shipment, ie the goods and their packaging immediately after delivery. In the event that the buyer finds that the goods or packaging of the goods are mechanically damaged, he is obliged to notify the carrier of this fact and check the condition of the goods in his presence. In case of damage to the goods, the buyer is obliged to make a record of the extent and nature of damage to the goods, the accuracy of which will be confirmed by the carrier. On the basis of such a record delivered to the seller, the seller may subsequently provide the removal of the defect of the goods, a discount on the goods or in case of irreparable defects of the goods to deliver new goods to the buyer.

6. Purchase price

6.1. The buyer is obliged to pay the seller the purchase price of the goods agreed in the purchase contract and / or according to the price list of the seller valid at the time of conclusion of the purchase contract, including delivery costs (hereinafter "purchase price") by cash payment at the designated establishment of the seller of the seller, stated in the binding acceptance of the order.

6.2. The seller reserves the right to change the purchase price in the event of a change in legislation, changes in prices from manufacturers or suppliers of goods. In that case, the buyer is entitled to withdraw from the purchase contract pursuant to Art. 10 of these general terms and conditions.

6.3. In the event that the buyer pays the seller the purchase price by non-cash transfer, the day of payment is considered to be the day when the entire purchase price was credited to the seller's account.

6.4. The buyer is obliged to pay the seller the purchase price for the agreed goods within the period according to the purchase contract, but no later than when taking over the goods.

6.5. If the buyer does not pay the seller the full purchase price by the time of delivery of the goods to the place of delivery and the parties have not agreed otherwise, the seller is entitled to refuse delivery of the goods to the buyer.

6.6. In the event that the buyer pays the seller the purchase price for the goods agreed in the purchase contract, the buyer is entitled to withdraw from the purchase contract and demand a refund of the purchase price only in accordance with applicable Slovak legislation.

6.7. All shares are valid until stocks are exhausted, unless otherwise stated for a specific product.

7. Acquisition of ownership and transfer of the risk of damage to the goods

7.1. The buyer acquires ownership of the goods by paying the full purchase price for the goods to the seller.

7.2. The risk of damage to the goods passes to the buyer at the time when he takes over the goods from the seller, or if he does not do so in time, at the time when the seller allows him to dispose of the goods and the buyer does not take over the goods.

8. Complaints procedure (liability for defects, warranty, complaints)

8.1. The seller is responsible for defects in the goods and the buyer is obliged to immediately file a complaint with the seller according to the applicable complaint procedure.

8.2. The valid complaint procedure applies to the handling of complaints. By sending the order to the seller, the buyer confirms that he has been duly informed about the conditions and method of claiming the goods, including information on where the claim can be made, and about the performance of warranty repairs in accordance with Art. § 18 par. 1 of Act no. 250/2007 Z. from. on consumer protection and on the amendment of the Act of the Slovak National Council no. 372/1990 Coll. on Offenses as amended (hereinafter referred to as the "Act").

8.3. The complaint procedure applies to goods purchased by the buyer from the seller at the registered office and / or on the seller's e-shop website.

8.4. The complaint procedure in this form is valid for all business cases, unless other warranty conditions are contractually agreed.

8.5. The buyer has the right to claim from the seller a warranty only on goods that show defects caused by the manufacturer, supplier or seller, it is covered by the warranty and was purchased from the seller.

8.6. The buyer is obliged to inspect the goods upon receipt of the goods. If he fails to do so, he may assert claims for defects found during this inspection only if he proves that the goods already had these defects at the time of receipt of the goods.

8.7. During the warranty period, the customer has the right to free removal of the defect upon presentation of the goods, including accessories, documentation and instructions to the authorized representative of the seller together with proof of payment.

8.8. The warranty period begins on the date of receipt of the goods by the buyer.

8.9. If the goods show defects, the customer has the right to file a complaint at the registered office of the seller in accordance with Art. § 18 par. 2 of the Act by delivering the goods to the seller's premises at his own expense and filling in the complaint form and delivering it to the seller. The form of the form is determined by the seller and its sample is placed on the seller's website, i. at www.3d-tlaciarne.com/reklamacia. The buyer is obliged to indicate in the form exactly the type and extent of defects in the goods. The complaint procedure for goods that can be objectively delivered to the seller begins on the day when all of the following conditions are met:

delivery of the completed form for the complaint from the buyer to the seller;

delivery of the claimed goods from the buyer to the seller;

delivery of access codes, passwords, etc. to the goods from the buyer to the seller, if these data are necessary for the proper handling of the complaint.

The beginning of the complaint procedure is also the day of the complaint. The claimed goods must be delivered to the registered office of the seller, unless the seller or the designated person specifies otherwise (eg to transport the goods directly to the designated person).

8.10. At the place determined in accordance with point 8.9. of these general business conditions for receiving complaints, the seller is obliged to ensure the presence of a person authorized to handle complaints in accordance with Art. § 18 par. 3 of the Act.

8.11. The buyer is obliged to complain about defects in the goods to the seller without undue delay, otherwise the buyer loses the right to the seller to remove the defect free of charge.

8.12. The seller or a designated person shall issue to the buyer a confirmation of the claim for the goods in a suitable form chosen by the seller, e.g. in the form of an e-mail or in writing, in which he is obliged to accurately indicate the defects of the goods in accordance with Art. § 18 par. 5 of the Act and to inform the consumer about his rights arising from ust. § 622 and par. § 623 of the Civil Code. If the complaint is made by means of long-distance communication, the seller is obliged to deliver the confirmation of the complaint to the buyer immediately; if it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but no later than together with the proof of the complaint; The confirmation of the claim need not be delivered if the buyer has the opportunity to prove the claim in another way.

8.13. Based on the decision of the buyer, which of his rights in accordance with Art. § 622 and par. § 623 of the Civil Code is applied by the seller or a designated person obliged to determine the method of handling complaints according to the provisions of Art. § 2 letter m) of the Act immediately, in more complex cases within 3 days from the beginning of the complaint procedure, in justified cases, especially if a complex technical assessment of the condition of the goods is required no later than 30 days from the day of the complaint procedure. After determining the method of handling the complaint, the seller or the designated person will handle the complaint immediately, in justified cases, the complaint can be resolved later. However, the settlement of the complaint may not take longer than 30 days from the date of the complaint. After the expiration of the period for handling the complaint, the buyer has the right to withdraw from the contract or has the right to exchange the goods for new goods. The seller informs the buyer about the termination of the complaint procedure and the result of the complaint in the form agreed between both parties.

9. Personal data and their protection

10. Withdrawal from the purchase contract

10.1. The seller is entitled to withdraw from the purchase contract due to the sale of stock, unavailability of goods, or if the manufacturer, importer or supplier of goods agreed in the purchase contract interrupted production or made major changes that prevented the fulfillment of the seller's obligations under the purchase contract or force majeure. or if, even with all reasonable efforts to reasonably be required of it, is unable to deliver the goods to the customer within the period specified in these general terms and conditions or at the price indicated in the online store. The seller is obliged to immediately inform the buyer of this fact and at the same time is obliged to offer the buyer a substitute performance, or the possibility for the buyer to withdraw from the purchase contract (cancel the order). In the event that the buyer withdraws from the purchase contract for the reasons stated in this point of these general terms and conditions, the seller is obliged to return to the buyer a deposit for goods agreed in the purchase contract within 14 days of notification of withdrawal by transfer to an account designated by the buyer.

10.2. The buyer is entitled to withdraw from the purchase contract without giving a reason in accordance with Art. § 7 et seq. Act no. 102/2014 Coll. on Consumer Protection in Distance Selling (hereinafter referred to as the “Act on Consumer Protection in Distance Selling”) within 14 days of receipt of the goods, resp. from the date of concluding the contract for the provision of the service or the contract for the provision of electronic content not delivered on a tangible medium, if the seller has fulfilled the information obligations pursuant to Art. § 3 of the Act on Consumer Protection in Distance Selling.

10.3. Within this period, the buyer has the right to unpack and test the goods in a manner similar to the usual purchase in a classic "stone" shop, to the extent necessary to determine the nature, properties and functionality of the goods.

10.4. By sending the order to the seller, the buyer confirms that the seller has timely and properly fulfilled its information obligations under Art. § 3 of the Act on Consumer Protection in Distance Selling.

10.5. Withdrawal from the purchase contract must be made by the buyer in writing or on any durable medium (eg USB, e-mail) in the form of a completed form, the form of which is determined by the seller and its model is located on the seller's website.

10.6. Withdrawal from the purchase contract according to the previous point of these general terms and conditions must include the identification of the buyer, number and date of the order, exact specification of the goods, the way the seller is to return the already received performance, especially account number and / or postal address. Simultaneously with the withdrawal from the purchase contract, he is obliged to deliver the goods to the seller together with the accessories, including documentation, instructions, warranty card, proof of payment, etc. and in the original packaging in the form of an insured consignment or in person to the registered office of the seller. The seller does not accept cash on delivery.

10.7. In the event that the buyer withdraws from the contract and delivers to the seller goods that are not used, are in undamaged original packaging and are not damaged or incomplete, the seller will return to the buyer the purchase price already paid for the goods specified in the binding acceptance of the order or part thereof. 14 days from the delivery of the withdrawal from the purchase contract and the delivery of the goods to the seller by cashless transfer to the buyer's account designated by the buyer.

10.8. In the event that the buyer withdraws from the contract and delivers to the seller goods that are used, damaged or incomplete, the buyer undertakes to pay the seller:

the value by which the value of the goods was reduced in accordance with Art. § 457 of the Civil Code in the actual amount;

costs incurred by the seller in connection with the repair of the goods and their restoration to their original condition.

Pursuant to this point of the General Terms and Conditions, the Buyer is obliged to pay compensation to the Seller no more than the difference between the purchase price of the goods and the value of the goods at the time of withdrawal from the purchase contract within 14 days of delivery.

10.9. The seller will return the purchase price of the goods to the buyer upon valid withdrawal from the contract. The buyer bears the cost of returning the goods to the seller. The cost of returning the goods is not borne by the buyer only if the goods did not fully meet the quality requirements and were also defective. Goods fully complying with the quality requirements are considered to be goods with the same or similar characteristics as stated in the offer of goods on the seller's website.

10.10. In the event that the buyer fails to fulfill any of the obligations set out in point 10.4. and 10.5. of these general terms and conditions, withdrawal from the purchase contract is not valid and effective and the seller is not obliged to return the purchase price to the buyer and is also entitled to reimbursement of costs associated with sending the goods back to the buyer.

11. Alternative resolution of consumer disputes

11.1. If the buyer is not satisfied with the way in which the seller handled his complaint or if he believes that the seller has violated his rights, he has the opportunity to turn to the seller for redress. If the seller responds to the request for redress in a negative manner or does not respond to it within 30 days from the date of its dispatch, the buyer has the right to file a motion to initiate an alternative solution to his dispute under the provisions of § 12 of Act no. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments to Certain Laws.

11.2. The relevant subject for alternative resolution of consumer disputes with the seller technologika, sro, with its registered office at cabanova 3240/13b , 841 02 Bratislava, ID number: 48 05 21 41, VAT number: 2020 315 814, VAT number: SK2020 315 814 is the Slovak Trade Inspection Prievozská 32, 827 99 Bratislava 27, www.soi.sk or another relevant authorized legal entity entered in the list of entities for alternative dispute resolution maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk); the consumer has the right to choose which of these ADR entities to turn to.

The consumer can use the online dispute resolution platform available at http://ec.europa.eu/consumers/odr/ to submit an alternative dispute resolution proposal.

 12. Final provisions

12.1. The seller reserves the right to change these general terms and conditions. The obligation to notify the change in writing in these general terms and conditions is fulfilled by placing it on the seller's e-commerce website.

12.2. If the purchase contract is concluded in writing, any change must be in writing.

12.3. The contracting parties have agreed that communication between them will take place in the form of e-mail messages.

12.4. The relevant provisions of the Civil Code, the Act, Act no. 22/2004 Coll. on Electronic Commerce and on Amendments to Act No. 128/2002 Coll. on state control of the internal market in matters of consumer protection and on amendments to certain laws as amended by Act no. 284/2002 Coll. as amended and Act no. 102/2014 Coll. on the protection of consumers in respect of distance selling.

12.5. These general terms and conditions take effect against the buyer by concluding a purchase contract.

12.6. By sending the order, the buyer confirms that he has read these general terms and conditions and agrees with them in full.

In Bratislava, on 03.01.2022